Shipping policy

 

1. Delivery Areas:

• We deliver within Lagos only
  

2. Delivery Times:

• Standard Orders: Delivered between 10:30 AM and 6 PM, after payment confirmation.
• Event Orders: Delivered and set up at least 1 hour before the event start time (setup between 10:30 AM and 6 PM).
• Rush Orders: Available for same-day delivery between 10:30 AM and 6 PM for an additional fee (subject to availability).

3. Shipping Fees:

• Additional charges may apply for remote or difficult-to-access locations.

4. Order Tracking:

• You will receive a confirmation message with your delivery details and estimated arrival time.
• For updates on your delivery status, contact us at +234 911 8272 448

5. Delivery Requirements:

• Please ensure someone is available to receive the order between 10:30 AM and 6 PM.
• If no one is available, we will attempt to contact you. A redelivery fee may apply for subsequent attempts.

6. Damaged or Incorrect Deliveries:

• Check your order upon delivery.
• If you receive damaged or incorrect items, notify our team immediately with a photo and description of the issue.
• We will offer a replacement or refund, as outlined in our Return Policy.

7. Event Deliveries:

• For event orders, we provide on-site setup and ensure everything is ready before your guests arrive.
• Delivery and setup occur between 10:30 AM and 6 PM unless agreed otherwise during the booking process.
• Please provide accurate location details and access information during booking.

8. Unforeseen Delays:

• While we strive to deliver on time, unforeseen circumstances (e.g., traffic, weather, emergencies) may cause delays.
• We will notify you promptly and work to minimize the inconvenience.

9. Self-Pickup Option:

• Self-pickup is available from our location between 11:00 AM and 6:00 PM.
• Orders must be picked up within 2 hours of the agreed pickup time.