Refund policy

1. Eligibility for Returns:

• Returns or refunds are accepted only for orders with incorrect, damaged, or missing items.
• Issues must be reported within 24 hours of receiving the order.

2. Non-Returnable Items:

• Customized drinks (e.g., personalized cocktails/mocktails).
• Partially consumed beverages.
• Orders that meet agreed-upon specifications.

3. Refunds & Resolution:

• Approved returns will be eligible for replacement or refund.
• Refunds are processed within 7 business days to the original payment method.
• Replacement orders will be prioritized and dispatched promptly.

4. How to Request a Return:

• Contact our support team via our website or mail.
• Provide your order details, a brief description of the issue, and photographic evidence (if applicable).

5. Event Orders:

• For pre-booked events, changes or cancellations must comply with our booking policy.

6. Customer Satisfaction Guarantee:

• If you’re not satisfied with your order, reach out to us, and we’ll do our best to make things right.